Inquiries:

For a complete listing of all municipal contacts, committees and committee members, boards of education, and other important government (local, regional, provincial, and federal) information, please click here. 

To contact the municipal departments by email please go to our contact page and select the appropriate department.

Who to call:

Municipal Service Centre -

• Bridge Maintenance
  • 905-735-1700 ext. 3000
• Debris Removal on Right-of-way
  • 905-735-1700 ext. 3000
• Driveway Aprons
  • 905-735-1700 ext. 3000
• Laneways
  • 905-735-1700 ext. 3000
• New Culvert Installation
  • 905-735-1700 ext. 3000
• New Driveway Installation
  • 905-735-1700 ext. 3044
• New Sewer Lateral Installation
  • 905-735-1700 ext. 3004
• New Water Service Installation
  • 905-735-1700 ext. 3004
• Poor Water Pressure
  • 905-735-1700 ext. 3006
• Rear yard Catchbasin Maintenance
  • 905-735-1700 ext. 3000
• Sewer and Water Field Locates
  • 905-735-1700 ext. 3000
• Sewer Backup
  • 905-735-1700 ext. 3000
• Sidewalk Trips
  • 905-735-1700 ext. 3000
• Snow Removal
  • 905-735-1700 ext. 3000
• Spills
  • 905-735-1700 ext. 3000
• Stone Paths
  • 905-735-1700 ext. 3000
• Street Cleaning
  • 905-735-1700 ext. 3000
• Street Flooding
  • 905-735-1700 ext. 3000
• T.V. Inspection of Sanitary Laterals
  • 905-735-1700 ext. 3000
• Water Meter Testing
  • 905-735-1700 ext. 3000
• Water Quality
  • 905-735-1700 ext. 3000
• Watermain Breaks
  • 905-735-1700 ext. 3000

Infrastructure Services - Engineering Division

• Canada Post-mailboxes
  • 905-735-1700 ext. 2210
• City Construction Projects (In Progress) Road, Sewer, Water, Sidewalk
  • 905-735-1700 ext. 2210/2138
• Drainage
  • 905-735-1700 ext. 2227
• Local Improvements-Petitions
  • 905-735-1700 ext. 2210
• Sewer and Water Lateral Inquiries
  • 905-735-1700 ext. 2215
• Sidewalk Inquiries
  • 905-735-1700 ext. 2227
• Subdivisions (under construction) and Site Plans
  • 905-735-1700 ext. 2222
• Utility Construction within Right-of-way
  • 905-735-1700 ext. 2210

Infrastructure Services -Traffic and Parking Division

• Parking Enforcement Requests
  • 905-735-1700 ext. 2252
• Traffic Operations
  • 905-735-1700 ext. 2212
• Parking Operations (signage)
  • 905-735-1700 ext. 2212
• Streetlights and Traffic Signals
  • 905-735-1700 ext. 2202
• School Crossing Guards
  • 905-735-1700 ext. 2212

Regional Municipality of Niagara - 905-685-1571

• Garbage Collection
• Hours for Landfill Site
• Recycling Collection
• Leaf Pickup

ON REGIONAL ROADS - 905-685-1571

• Debris and Dead Animal Pickup
• Traffic Lights
• Trees
• Ditch Cleaning
• Line Painting

Infrastructure Services - Parks Division

• Cemetery-Grave Sites
  • 905-735-1700 ext. 2317
• Road side grass cutting
  • 905-735-1700 ext. 2317
• Tree Trimming (on City Property)
  • 905-735-1700 ext. 2317
• Grass cutting (on City Property)
  • 905-735-1700 ext. 2317
• Stump removal (on City Property)
  • 905-735-1700 ext. 2317
• Utility Construction in Parks
  • 905-735-1700 ext. 2319
• Utility Construction, Canal Lands
  • 905-735-1700 ext. 2311

Integrated Services - Recreation and Culture Division

• Hockey Games
  • 905-735-1700 ext. 4005
• Hours for Skating
  • 905-735-1700 ext. 4000
• Ice Time at Arenas
  • 905-735-1700 ext. 4005
• Facility Scheduling
  • 905-735-1700 ext. 4005
• Program Information
  • 905-735-1700 ext. 4000
• Tourism
  • 905-735-1700

Welland Recreational Canal Corporation (WRCC)

• 905-735-1700 ext. 2311

Welland Hydro - 905-732-1383

• Hydro Cable too low or knocked down
• Street lights

Clerk's Department - 905-735-1700

• Birth Certificates
  • 905-735-1700 ext. 2154
• City By-laws
  • 905-735-1700 ext. 2155
• Council Meeting Information
  • 905-735-1700 ext. 2152
• Death Certificates
  • 905-735-1700 ext. 2154
• Freedom of Information Requests
  • 905-735-1700 ext. 2280
• Local Improvements-outstanding charges
  • 905-735-1700 ext. 2155
• Lottery Licenses
  • 905-735-1700 ext. 2153
• Marriage Licenses
  • 905-735-1700 ext. 2154
• Municipal Elections and Voters' List
  • 905-735-1700 ext. 2280
• Parking Violation Inquiries (Parking Tickets)
  • 905-735-1700 ext. 2155
• Special Occasion Permits
  • 905-735-1700 ext. 2155

Infrastructure Services - By-law Enforcement

• Business Licenses
  • 905-735-1700 ext. 2250 or 2252 or 2259
• Clean Yards
  • 905-735-1700 ext. 2250 or 2252 or 2259
• Fence
  • 905-735-1700 ext. 2250 or 2252 or 2259
• Noise
  • 905-735-1700 ext. 2250 or 2252 or 2259
• Sidewalk Snow Clearing
  • 905-735-1700 ext. 2250 or 2252 or 2259
• Signs
  • 905-735-1700 ext. 2250 or 2252 or 2259
• Swimming Pool
  • 905-735-1700 ext. 2250 or 2252 or 2259
• Weed Cutting on Vacant Lots
  • 905-735-1700 ext. 2250 or 2252 or 2259
• Weeds/Tall Grass
  • 905-735-1700 ext. 2250 or 2252 or 2259
• Zoning By-law concerning landuse
  • 905-735-1700 ext. 2250 or 2252 or 2259

Humane Society - 905-735-1552

• Dog and Animal Control Issues

Finance - 905-735-1700

• Accounts Payable
  • 905-735-1700 ext. 2176
• Accounts Receivable
  • 905-735-1700 ext. 2181
• Payroll
  • 905-735-1700 ext. 2183
• Purchasing
  • 905-735-1700 ext. 2180
• Taxes
  • 905-735-1700 ext. 2184
• Water Billing
  • 905-735-1700 ext. 2178

Integrated Services - Planning & Building Division - 905-735-1700 ext. 2251 or 2257

• Building Permits/Fees
  • 905-735-1700 ext. 2251 or 2257
• Committee of Adjustment (Minor Variances/Consents)
  • 905-735-1700 ext. 2258
• Compliance Letters
  • 905-735-1700 ext. 2251 or 2257
• Downtown Improvement
  • 905-735-1700 ext. 2258
• Easements - Property
  • 905-735-1700 ext. 2255
• Incentive Programs - SWAP/LASSR
  • 905-735-1700 ext. 2251 or 2257
• Inspections
  • 905-735-1700 ext. 2251 or 2257
• Mapping
  • 905-735-1700 ext. 2251 or 2257
• Official Plan
  • 905-735-1700 ext. 2251 or 2257
• Plumber Licenses
  • 905-735-1700 ext. 2251 or 2257
• Property - Sale and Purchase of City-Owned lands
  • 905-735-1700 ext. 2251 or 2257
• Building Standards
  • 905-735-1700 ext. 2251 or 2257
• Site Plan Control
  • 905-735-1700 ext. 2251 or 2257
• Subdivision/Condominiums
  • 905-735-1700 ext. 2251 or 2257
• Zoning
  • 905-735-1700 ext. 2251 or 2257

Mayor's Office - 905-735-1700 ext. 2101

City Manager's Office - 905-735-1700 ext. 2122

Communications, Council and Legislative Services - 905-735-1700 ext. 2280

Economic Development - 905-735-1700 ext. 2111 or 2110 or 905-735-3771

• Primary City contact to the business community for those contemplating establishment or expansion of business activities in the City.
• Promotes the City as a location for new business
• Provides information to business community to support its endeavours

Human Resources Department - 905-735-1700 ext. 2271

Fire and Emergency Services - King Street Fire Hall - 905-735-9922

Legal Department - 905-735-1700 ext 2281

Transit -

• Bus Charters
• 905-735-1700 ext. 3034
• Bus Maintenance
  • 905-735-1700 ext. 3035
• Transit Schedule, route and fare information
  • 905-735-1700 ext. 3101

Handi-Trans -

• Handi-Trans (Specialized) inquiries
• 905-735-1700 ext. 3102

Transcab - 905-788-0646

Mobility (Welland) - 905-735-5583 or 1-877-662-5489

Niagara-Brock - 905-732-6844